Please do not purchase home warranty through 2 10. I have submitted negative review as we as formal complaint to BBB and am awaiting some kind of resolution still. Some of the review sites online mention that 2 10 lists coverage of more items than other home warranty companies. What they fail to mention is the likelihood that they will follow through with any coverage. I have been without air conditioning x 4 weeks now after submitting a work order with 2 10.
We have had several weeks of temperatures 90-95F and even above during this time as I continue to work from home due to the pandemic. Wait times to speak with customer service are never less than an hour and frequently as long as 4-5 hours. It was pointed out to me by one of their helpful? customer service representatives that 2 10 is not liable for any delay in resolution of the claim (basically for any reason, they put some nice hedging language in your contract).
After all of this time with getting the run around 2 10 somehow even accidentally created a second claim and dispatched a second contractor (without any communication about this from 2 10 to me or either contractor). Both me and the second contractor assumed they had been contacted by 2 10 either as a second opinion or because they switched the contractor as the work claim had been "escalated".
2 10 then has the gall to call to see if they could close the claim was everything fixed - because they could see I had an appointment scheduled later in the week with the contractor they themselves had dispatched. (Spoiler: I still have no air conditioning and the new assigned - not requested- contractors have not even been to the house yet to assess the system, which 2 10 should know). Once I got to speak with customer service (after another 2 hr wait) they tried to tell me that the contractor was not authorized (even though it was dispatched by them) because they cancelled it (without letting me or contractor know) and so no work or assessment done by this second contractor would be covered.
They did confirm that the first contractor was still listed on the work order, but when I asked for clarification of the status of the work order they gave the same line that they had still not received the diagnosis or price breakdown/parts from the contractor (despite the fact that the contractor has sent this over at least 3 times over the past few weeks).
This warranty company is highly recommended if you are a bored masochist, but not if you want any actual home warranty service. You would be much better off saving the over $600 and putting it towards a fund for any appliance issues that may come up.
