Rates & Regulations

Rates

In-Studio Classes Registration and Policies:

• To qualify for a pro rate you must either fill out this form or present a contract or union card to the front desk
• Log into your Steps online account and choose the In-Studio Classes Tab or click this link.
• Select your class and click “Sign Up Now.”
• Please DO NOT arrive at Steps more than 15 minutes prior to your class start time.
• Late arrivals will not be admitted to In-Studio classes and will not be refunded.
• In-Studio classes are not transferable. There are no refunds.
• You may cancel an In-Studio class up to 24-hours in advance of the class start time and receive a refund. We are unable to offer a refund for In-Studio classes if you cancel within the 24-hour window prior to the start of class.

Extensions for In-Studio & Virtual Classes

• A one-time only 30-day extension is available within one year of purchase date for a fee. All remaining classes in the series must be extended at the same time. Fees are as follows:
• 5-Class Pro $.50 per remaining class
• 10-Class Series $3.00 per remaining class
• 20-Class Series $4.00 per remaining class
• 5-Class Spotlight/Master Series $2.50 per remaining class
• 10-Class Spotlight/Master Series $3.50 per remaining class
• 5-Virtual Steps 90 Classes $2.00 per remaining class
• Email operations@stepsnyc.com to initiate your extension
• Masks are optional in Steps on Broadway’s open class division, the Conservatory Program, and The Steps on Broadway Academy. Some teachers may request that a mask be worn in class.

Virtual Classes Registration and Policies:

• Students must purchase a single online class to take Virtual Steps classes. Each person taking the class needs to purchase a single class, even if you will be sharing a device to take the class. Purchases are non-transferrable.
• Please download Zoom for either your mobile device or desktop prior to the start of your first class. You do not need to create a Zoom login or pay for a Zoom account to take our livestream classes. We encourage you to download Zoom and sign in early before your first class. Please keep Zoom updated for the optimal class experience.
• All class times are in Eastern Time (New York). You must be signed up for class at least 15 minutes prior to the start time of class. This will allow you to receive your class link email in time for class. After this 15-minute cutoff, we are unable to register you for class.
• Check your email for your unique class link within 15-30 minutes of the class start time. This link can only be used once by you, it will not be sharable with others. If you do not see a link, please check your spam folders, or promotions tabs if using a Gmail address.
• Please ensure that the email address and name on your Steps account is accurate. This information will be used to let you into the class from the Zoom waiting room. This is a security feature to prevent those from entering the class without authorized access.
• Please arrive via Zoom 10-15 minutes early.
• Virtual Steps classes will not be recorded for later viewing.
• Classes are recommended for ages 12+.
• All participants are required to have their cameras turned on and need to visibly participate on camera throughout the class. This ensures safety, engagement, and a better experience for both our faculty and our students. No video recording of classes is allowed at any timeIf your camera is not on when class begins, we will send you a private message as a reminder. If it’s still off after a second notice and it’s within the first 15 minutes of class, you will be removed and automatically refundedExpressed written consent is needed from Steps faculty for any exceptions to the policy.

Cancellations & Refunds:

• Cancellations for Virtual Steps must be made two hours before the class start time to be credited back to your account to use for another online class later. If you cancel your class online within two hours of class start time, your spot will be forfeited, and you will lose the class.
• No refunds are offered for completed classes.

Makeups Due to Internet Issues

• Internet Issues on the Steps on Broadway side: If the teacher or host drops out due to internet connectivity issues more than twice and cannot make up time by adding additional time at the end of the class, a credit will be awarded for that single class to your MindBody account for you to use at a later date.
• Internet Issues on the dancer side (your side): If you have signed up and paid for a class and cannot attend due to bad internet connection, we will credit for you for that class. If your internet drops during a class more than twice and you cannot complete class, please notify us at operations@stepsnyc.com and we will determine whether to remit a class credit.

Additional Policies

• Gift Cards are available for any dollar amount for the purchase of classes, workshops, and special events. Gift Cards have no expiration & are non-refundable.
• Group rates and scheduling assistance are available upon request.
• Steps on Broadway respects and understands the value of social media and supports all efforts to create a greater connection between Steps and our community. When taking photos/video at Steps, please respect our faculty and the privacy of individuals.
• A camera icon next to a class will indicate whether or not a class will be filmed. Filming happens at the end of class and must be approved by the instructor. Footage from the class will be edited by Steps on Broadway and given to the teacher for promotion. Approved footage can only be given to dancers by instructors.

* Minimum age for all adult and professional classes is 12. *

Prices subject to change